Support
We’re here to help. Whether you have questions about the apps features or your account, you’ll find answers below.
Getting started
How do I sign up?
How do I sign up?
How do I sign up?
Can I try it for free?
Can I try it for free?
Can I try it for free?
Do I need a subscription?
Do I need a subscription?
Do I need a subscription?
How much is the app?
How much is the app?
How much is the app?
Why would I keep my subscription going?
Why would I keep my subscription going?
Why would I keep my subscription going?
My children are over ten, can I still use the app?
My children are over ten, can I still use the app?
My children are over ten, can I still use the app?
Using the app
How do I add to my timeline?
How do I add to my timeline?
How do I add to my timeline?
What else can I add to my timeline?
What else can I add to my timeline?
What else can I add to my timeline?
Can I edit or update entries later?
Can I edit or update entries later?
Can I edit or update entries later?
Can I use the app offline?
Can I use the app offline?
Can I use the app offline?
Can I add my partner to contribute to the family section?
Can I add my partner to contribute to the family section?
Can I add my partner to contribute to the family section?
Legacy Buddy
What is a Legacy Buddy?
What is a Legacy Buddy?
What is a Legacy Buddy?
How do I set up a Legacy Buddy?
How do I set up a Legacy Buddy?
How do I set up a Legacy Buddy?
I’m not sure who to have as my Legacy Buddy, can I add them later?
I’m not sure who to have as my Legacy Buddy, can I add them later?
I’m not sure who to have as my Legacy Buddy, can I add them later?
Can I have more than one Legacy Buddy?
Can I have more than one Legacy Buddy?
Can I have more than one Legacy Buddy?
How does the Legacy Buddy have access?
How does the Legacy Buddy have access?
How does the Legacy Buddy have access?
Can my Legacy Buddy see my content before I die?
Can my Legacy Buddy see my content before I die?
Can my Legacy Buddy see my content before I die?
What happens if I die?
What happens if I die?
What happens if I die?
Privacy & Security
Is my information safe?
Is my information safe?
Is my information safe?
Who can see my memories/entries?
Who can see my memories/entries?
Who can see my memories/entries?
Do you sell my data or show ads?
Do you sell my data or show ads?
Do you sell my data or show ads?
Where is my data stored?
Where is my data stored?
Where is my data stored?
Do I still own my content?
Do I still own my content?
Do I still own my content?
Exporting & printing
How do I export my content?
How do I export my content?
How do I export my content?
Can I print my memories into a book?
Can I print my memories into a book?
Can I print my memories into a book?
Pricing & accounts
How do I cancel my subscription?
How do I cancel my subscription?
How do I cancel my subscription?
What happens if I end my subscription?
What happens if I end my subscription?
What happens if I end my subscription?
How can I gift this to someone else?
How can I gift this to someone else?
How can I gift this to someone else?
How do I change my account details?
How do I change my account details?
How do I change my account details?
Help! I’ve lost my password.
Help! I’ve lost my password.
Help! I’ve lost my password.
I want to delete my account - how do I do that?
I want to delete my account - how do I do that?
I want to delete my account - how do I do that?
About All That Matters
What makes All That Matters different from other apps?
What makes All That Matters different from other apps?
What makes All That Matters different from other apps?
Who is behind All That Matters?
Who is behind All That Matters?
Who is behind All That Matters?
What languages does All That Matters support?
What languages does All That Matters support?
What languages does All That Matters support?
Where is All That Matters available?
Where is All That Matters available?
Where is All That Matters available?
How do I get updates on new features?
How do I get updates on new features?
How do I get updates on new features?
I think you should know what I think, how do I let you know?
I think you should know what I think, how do I let you know?
I think you should know what I think, how do I let you know?
Community & support
How can I spread the word?
How can I spread the word?
How can I spread the word?
Can I join the testing group?
Can I join the testing group?
Can I join the testing group?
I have a question that isn’t listed here. Where do I go?
I have a question that isn’t listed here. Where do I go?
I have a question that isn’t listed here. Where do I go?
Partnering with us
I would love to see my company offer your app to my colleagues, how do I do this?
I would love to see my company offer your app to my colleagues, how do I do this?
I would love to see my company offer your app to my colleagues, how do I do this?
I run a business that compliments your purpose and vision, would you be open to collaborating?
I run a business that compliments your purpose and vision, would you be open to collaborating?
I run a business that compliments your purpose and vision, would you be open to collaborating?